Find quick answers to frequently asked questions below.
If the question you have is not below, please feel free to contact us.
How is the Bamboobee Bicycle assembled?
The bicycle will be shipped at 60% assembled (International shipping from workshop directly) or/ 90% assembled (Local Delivery if we have a distributor in your country).
This means that customers only need to attach the handlebars, saddle, pedals, wheels, and a few other minor parts, as well as some basic adjusting, tightening, and tuning. It is possible to build up a bicycle with moderate knowledge of bicycles. However, Bamboobee Pte Ltd highly encourages all bicycles to be built up by a professional mechanic. The bicycle will be safer and will ride better when assembled and tuned properly. We are also able to ship your order directly to your preferred bicycle shop for assembly. *Assembly tools are provided.
How long is the delivery?
Bamboobee ships its products by FedEx and a tracking number will be provided to you during delivery. The average waiting time is around 7-10 days depending on location. * A note on unexpected delays: Most of Bamboobee's raw materials come from nature, and it means that it may take some time to find consistent parts to make the bicycle. We will inform you if that is the case and seek your kind understanding that we need time to deliver the best to you.
Bamboobee Bicycles' Warranty
Our bicycle frame comes with a 03 year warranty and 3 months for the components. For more information please visit : Safety & Warranty
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Return Policy
In the unlikely event of damage or wrong size being shipped you may return your product within 7 days of delivery for an exchange or store credit. Please contact us to arrange a return. No refunds will be given.
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Where is the bamboobee bicycle being built & how safe they are?
Bamboobee bicycles' bamboos are sourced in China and Indonesia. Each bamboo are specifically selected and naturally processed in China. Basic frame building will be crafted by craftsman in China and send to Singapore for finishing touches and assembly.
The quality of the workmanship has been tested under the International Safety Standard for bicycle frames.
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FAQ
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+1 415 799 7683
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Delivery Date of Bamboobee Build It Yourself (BIY) Bike Kit?
For the best shipping rate, BIY Bike Kit will be sent to different ports throughout the world. Due to the size and weight of the BIY kit, Bamboobee is working with local businesses to send your kit. The estimated date of arriving will be early Feb 2015 with shipping for a lower cost.
You can ask for an immediate airfreight. Airfreight will cost about 3-5 times more than shipping. Estimated cost is at 150-200 USD internationally.
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How many sizes does Bamboobee Build It Yourself (BIY) Bike Kit have?
The Bamboobee Build It Yourself (BIY) Bike Kit has 3 sizes available:
Small - 5 ft 7 in (170 cm) below
Medium - 5 ft 7 in - 5 ft 11 in (171-181 cm) between
Large - 5 ft 11 in (181 cm) above
After you placed an order, the team will ask you for your size and the material will be prepared for your requirement.
What are the things included in a Bamboobee Build It Yourself (BIY) Bike Kit?
Everything you need to build a bike frame. Due to the new shipping regulation, the epoxy for the joints has to be purchased from your local dealer. For the best quality, West System Epoxy is recommended. Epoxy near you can be found here
- 1 set of bamboo
- 25 meters of hemp fiber
- One-time usage frame jig
- 6 bamboo bicycle-cable holders
- 1 set of stainless steel (304) dropouts (127 mm apart on jig)
- 1 set of aluminium (6061 - T4) head tube, 2.67 inches (68mm) BSA bottom bracket and aluminium (6061 - T4 ) 1 inch (25.4 mm) seat tube
- 1 pen file
- 1 set of reinforced metal wire
- 1 roll of transparent roll
- 1 instructional manual
Please take note that no bicycle parts will be provided. You can buy your preferred bicycles part from your local bike shops.
How can I assemble the Bicycle?
After building the frame and with all the required bicycles parts, you can either assemble the bicycle yourself or bring the self-made frame to any local bikes shops for assembly.
What is a suitable wheel size for this version of BIY bike kit?
The maximum wheel size for the BIY bicycle's geometry is 700 X 32C. Please take note that adjustment is possible as the BIY bike kit's dropouts is horizontal (1.18 in/ 3cm for bolt adjustment) with hanger for dérailleur system.
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What is the size of the BIY bike kit's seat tube? *More Technical FAQ
BIY bike kit is using 1 inch (25.4 mm) seat tube. Bamboobee bicycle has been using this size for 3 years with all the in-house bicycles. The selection for this standard allows a smaller diameter seat tube (each bamboo is different). This provides a more streamline body frame and allows installation of Front dérailleur.
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What is the standard of the Bottom Bracket? *More Technical FAQ
BIY bike kit is using a 2.67 inches (68mm) BSA bottom bracket.
What is the size of the BIY Bike kit's head tube? *More Technical FAQ
BIY bike kit is using 1 1/8 in Head tube.
BIY bike kit Geometry? *More Technical FAQ
*Approximate measures based on current working prototypes. Actual produciton specifications could vary due to each individual
Return Policy
In the unlikely event of damage or wrong size being shipped you may return your product within 7 days of delivery for an exchange or store credit. Please contact us to arrange a return. No refunds will be given.
How safe is the BIY bike kit?
Bamboobee bicycle’s workmanship has been tested under the International Safety Standard for bicycle frames.
This kit is a platform for anyone to build a bicycle frame out. The safety of the frame depends on how you make the frame. If all necessary safety and precaution are taken when building the frame, the bicycle will be safe.
Bamboobee will not take any responsibility if there is any wrong with the frame from the Build It Yourself Bike Kit. The builder needs to take sensible test to see their frame is up for ride.
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Bicycles Section
Build It Yourself (BIY) Section
